Refund and Returns Policy
Omnitronix Pty Ltd
Effective Date: 25 Nov 2025
Last Updated: 6 Feb 2026
1. Introduction
This Refunds and Returns Policy (“Policy”) governs all returns, refunds, and exchanges for products purchased from Omnitronix Pty Ltd (“we”, “us”, “our”) through our website omnitronix.cc (also accessible via omnipart.co.za) or any other authorised sales channels.
This Policy complies with the South African Consumer Protection Act, No. 68 of 2008 (“CPA”) and applies to all consumers as defined therein. Nothing in this Policy limits or excludes your statutory rights under the CPA.
Our Location: Randburg, Johannesburg, South Africa
2. Definitions
| Term | Definition |
|---|---|
| Business Day | Monday to Friday, excluding South African public holidays |
| Consumer | A person or juristic entity with annual turnover below R2 million who purchases goods from us |
| Defective Goods | Products that fail to meet the quality requirements of Section 55 of the CPA |
| Direct Marketing | Any approach to a consumer via telephone, email, SMS, or other electronic communication for promotional purposes |
| Proof of Purchase | Original invoice, receipt, bank statement, or electronic confirmation of purchase |
3. Your Statutory Rights Under the Consumer Protection Act
3.1 Implied Warranty of Quality (Sections 55 & 56 CPA)
All goods sold by Omnitronix Pty Ltd carry an automatic six (6) month implied warranty from the date of delivery. Under this warranty, goods must be:
- Reasonably suitable for their intended purpose
- Of good quality and in good working order
- Free from defects
- Durable for a reasonable period under normal use
- Compliant with applicable South African standards and regulations
Your Rights: If goods fail to meet these standards within six (6) months of delivery, you are entitled to choose between:
- A full repair of the goods
- A replacement of the goods
- A full refund of the purchase price
This is your choice—we cannot compel you to accept a repair if you prefer a refund or replacement.
3.2 Cooling-Off Period for Direct Marketing (Section 16 CPA)
If you purchased goods as a result of direct marketing (e.g., telephonic sales, promotional email), you have the right to cancel the transaction within five (5) business days from the later of:
- The date the agreement was concluded, or
- The date the goods were delivered
No reason is required, and no penalty applies. Upon cancellation, we will refund all payments within fifteen (15) business days.
3.3 Right to Safe Goods (Section 20 CPA)
You have the right to return goods that are unsafe or pose a risk to your health or safety, regardless of when the defect is discovered.
4. Returns Policy Overview
4.1 Return Window
| Return Type | Timeframe | Restocking Fee |
|---|---|---|
| Defective Products | 6 months (CPA warranty) | None |
| Change of Mind | 14 calendar days from delivery | 10% of product price |
| Wrong Item Sent | 14 calendar days from delivery | None |
| Damaged in Transit | 48 hours from delivery (report immediately) | None |
| Direct Marketing Cancellation | 5 business days | None |
4.2 Return Methods
We accept returns via two methods:
- By Mail: Ship products to our returns address using the prepaid return label included in your package
- Drop-off Location: Deliver products to our Randburg, Johannesburg premises during business hours
Return Shipping: For defective products or errors on our part, return shipping is free. A prepaid return label is included in your package.
5. Conditions for Returns
5.1 General Conditions (All Returns)
To be eligible for a return, the following conditions must be met:
- Proof of Purchase: You must provide valid proof of purchase (invoice, receipt, order confirmation, or bank statement)
- Return Authorisation: Contact us to obtain a Return Merchandise Authorisation (RMA) number before shipping
5.2 Change of Mind Returns (Non-Defective Products)
For change of mind returns, additional conditions apply:
- Product Condition: Goods must be new, unused, and unopened
- Original Packaging: Products must be returned in their original, undamaged packaging with all seals intact
- Accessories Included: All accessories, manuals, and components must be included
- Timeframe: Return must be initiated within 14 calendar days of delivery
- Restocking Fee: A 10% restocking fee will be deducted from your refund
5.3 Defective Product Returns
For defective products, the following applies:
- No restocking fee applies
- Original packaging not required (though preferred for safe transit)
- Timeframe: Within 6 months of delivery as per CPA Section 56
- Your Choice: You choose between repair, replacement, or full refund
- Our Costs: We cover all return shipping costs
6. Exclusions and Non-Returnable Items
The following items cannot be returned under our change of mind policy:
6.1 Installed or Used Products
- Electrical components that have been installed, connected, or powered on
- Sensors and gauges that have been fitted to a vehicle
- Fuel pumps that have come into contact with fuel
- Products showing signs of installation, modification, or use
6.2 Special Orders and Custom Items
- Products ordered specifically at your request that are not part of our standard inventory
- Custom-configured or modified items
- Items marked as “Special Order” or “Non-Returnable” at time of purchase
6.3 Hygiene and Safety Exclusions
- Products whose return is prohibited by public health or safety regulations
- Items with broken safety seals where applicable
6.4 Important Note
These exclusions do not apply to defective products. If an item is defective, you retain your full CPA warranty rights regardless of installation or use, subject to the defect not being caused by improper installation or consumer-induced damage.
7. Return Scenarios and Procedures
7.1 Defective Products
Timeframe: Within 6 months of delivery
Restocking Fee: None
Your Entitlement: Repair, replacement, or full refund (your choice)
Procedure:
- Contact our customer service team via email or phone
- Describe the defect and provide proof of purchase
- Receive your RMA number and return instructions
- Return the product using the prepaid return label or drop-off
- We will inspect the product within 48 hours of receipt
- Your chosen remedy (repair/replacement/refund) will be processed within 5 business days
If Repair Fails: If the same defect reappears within 3 months of repair, or a new defect is discovered, you are entitled to a replacement or full refund only—no further repair option.
7.2 Change of Mind Returns
Timeframe: Within 14 calendar days of delivery
Restocking Fee: 10% of product price
Your Entitlement: Refund minus restocking fee
Procedure:
- Contact us within 14 days of delivery to request a return
- Confirm the product is new, unused, and in original sealed packaging
- Receive your RMA number
- Return the product via mail or drop-off
- We inspect the product upon receipt
- Refund processed within 5 business days (less 10% restocking fee)
7.3 Wrong Item Sent
Timeframe: Within 14 calendar days of delivery
Restocking Fee: None
Your Entitlement: Full refund OR correct item shipped at no cost
Procedure:
- Contact us immediately upon discovering the error
- Do not open, install, or use the incorrect product
- We will arrange collection or provide a prepaid return label
- Upon receipt, we will ship the correct item immediately or process a full refund
- Return shipping is free
7.4 Damaged in Transit
Timeframe: Report within 48 hours of delivery
Restocking Fee: None
Your Entitlement: Full refund OR replacement
Procedure:
- Document the damage: Take clear photographs of the packaging and product
- Contact us within 48 hours with photos and your order details
- Do not discard the packaging—we may need it for courier claims
- We will arrange collection and ship a replacement or process a refund
- Refund/replacement processed within 5 business days of return receipt
7.5 Direct Marketing Cancellation (Section 16 CPA)
Timeframe: 5 business days from delivery or agreement date (whichever is later)
Restocking Fee: None
Your Entitlement: Full refund
Procedure:
- Provide written notice of cancellation (email is acceptable)
- No reason is required
- Return the goods in their original condition
- Full refund processed within 15 business days
8. Refund Processing
8.1 Refund Timeframe
All refunds are processed within 5 business days of:
- Receiving the returned product, AND
- Completing our inspection and approval
8.2 Refund Method
Refunds will be issued to the original payment method:
- Credit/Debit Card: Refund to the card used for purchase (may take 5-10 business days to reflect)
- EFT/Bank Transfer: Refund to the bank account provided
- Cash: If original purchase was cash, refund via EFT to your nominated account
Important: You are entitled to a cash refund. We cannot compel you to accept store credit or vouchers for defective goods.
8.3 Restocking Fee Deductions
| Scenario | Restocking Fee |
|---|---|
| Defective products | R0 (None) |
| Wrong item sent | R0 (None) |
| Damaged in transit | R0 (None) |
| Direct marketing cancellation | R0 (None) |
| Change of mind (non-defective) | 10% of product price |
9. Exchanges
We accept exchanges for products that meet our return conditions.
Exchange Process:
- Follow the return procedure for your scenario
- Indicate that you wish to exchange rather than receive a refund
- Specify the replacement product you require
- If price difference exists:
- Higher value: Pay the difference before dispatch
- Lower value: Receive refund of the difference
Note: For change of mind exchanges, the 10% restocking fee applies to the original product’s value.
10. Warranty Claims (Beyond Returns)
10.1 CPA 6-Month Implied Warranty
The CPA provides a minimum 6-month warranty on all goods. This warranty is automatic and cannot be excluded.
10.2 Extended Manufacturer Warranties
Some VDO products carry manufacturer warranties exceeding 6 months. These are in addition to your CPA rights. Details are included with eligible products.
10.3 What Voids Warranty
The implied warranty may not apply if:
- The defect was specifically disclosed to you before purchase and you accepted it
- Damage was caused by misuse, negligence, or improper installation
- Unauthorised modifications were made to the product
- Normal wear and tear occurred (warranty covers defects, not consumables)
10.4 Technical Inspections
For warranty claims, we may conduct a technical inspection to determine the cause of the defect. This inspection will:
- Be completed within 7-10 business days
- Be conducted at our cost
- Not delay your remedy if a defect is confirmed
11. How to Initiate a Return
Step 1: Contact Us
- Email: [INSERT EMAIL ADDRESS]
- Phone: [INSERT PHONE NUMBER]
- Website: [INSERT CONTACT FORM URL]
Step 2: Provide Information
- Order number or invoice reference
- Product name and quantity
- Reason for return
- Photos (if defective or damaged)
- Preferred remedy (refund, replacement, or repair)
Step 3: Receive RMA Number
We will issue a Return Merchandise Authorisation (RMA) number within 2 business days. Do not return products without an RMA number.
Step 4: Package and Ship
- Use original packaging where possible
- Include proof of purchase
- Write RMA number clearly on the outer packaging
- Use the prepaid return label (included in package) or arrange drop-off
Step 5: Await Processing
- We confirm receipt within 24 hours
- Inspection completed within 48 hours
- Refund/replacement processed within 5 business days
12. Contact Information
Omnitronix Pty Ltd
- Physical Address: Randburg, Johannesburg, South Africa
- Website: omnitronix.cc | omnipart.co.za
- Email: [INSERT EMAIL]
- Phone: [INSERT PHONE]
- Business Hours: [INSERT HOURS]
13. Dispute Resolution
If you are dissatisfied with our handling of your return or refund, you have the following options under Section 69 of the CPA:
- Consumer Goods and Services Ombud (CGSO)
- Website: www.cgso.org.za
- Handles consumer goods disputes
- Motor Industry Ombudsman of South Africa (MIOSA)
- Website: www.miosa.co.za
- For automotive-related disputes
- National Consumer Commission (NCC)
- Website: www.thencc.gov.za
- For formal complaints
- Consumer Courts
- Provincial consumer courts can adjudicate disputes
We are committed to resolving disputes fairly and in accordance with the law.
14. Policy Updates
We reserve the right to update this Policy to reflect changes in legislation or business practices. Updates will be posted on our website with a revised “Last Updated” date. Significant changes will be communicated via email where possible.
15. Summary Table
| Scenario | Timeframe | Restocking Fee | Refund Time | Your Rights |
|---|---|---|---|---|
| Defective Product | 6 months | None | 5 days | Repair, Replace, or Refund |
| Change of Mind | 14 days | 10% | 5 days | Refund (less fee) |
| Wrong Item | 14 days | None | 5 days | Full Refund or Correct Item |
| Damaged in Transit | 48 hours | None | 5 days | Full Refund or Replacement |
| Direct Marketing | 5 business days | None | 15 days | Full Refund |
© Omnitronix Pty Ltd. All rights reserved.
This policy complies with the South African Consumer Protection Act, No. 68 of 2008.