Omnitronix Pty Ltd Omnipart Privacy Policy
Omnitronix Pty Ltd
Effective Date: 25 Nov 2025
Last Updated: 6 Feb 2026
1. Introduction
Omnitronix Pty Ltd (“Omnitronix“, “we”, “us“, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with:
- The Protection of Personal Information Act 4 of 2013 (POPIA)
- The Electronic Communications and Transactions Act 25 of 2002 (ECTA)
- Other applicable South African laws
This policy applies to all personal information collected through our website (omnitronix.cc), our online store, and any related services.
2. Information Officer
Responsible Party:
Omnitronix Pty Ltd
Registration Number:
Information Officer:
Name: Ethan Lowery
Email: [email protected]
Phone: 011 568 9948
Address: 60 6th Street, Linden, Randburg, Johannesburg, South Africa
You may contact our Information Officer for any queries regarding this policy or to exercise your rights under POPIA.
3. What Personal Information We Collect
We may collect and process the following categories of personal information:
3.1 Information You Provide Directly
- Identity Information: Full name, ID number (where required by law)
- Contact Information: Email address, phone number, delivery address, billing address
- Account Information: Username, password, account preferences
- Transaction Information: Order details, payment information, purchase history
- Communication Records: Emails, messages, support tickets, reviews
3.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: See Section 11 for details
3.3 Information from Third Parties
- Payment processors (transaction confirmations)
- Courier services (delivery confirmations)
- Marketing partners (where you have consented)
4. How We Collect Personal Information
We collect personal information through:
- Website Forms: Account registration, checkout, contact forms, newsletter signup
- Orders: When you purchase products from our online store
- Communications: When you contact us via email, phone, or social media
- Cookies: Automatically through your browser when you visit our website
- Third Parties: From payment gateways and delivery partners
5. Purpose of Collection
We collect personal information for the following purposes:
| Purpose | Legal Basis (POPIA) |
|---|---|
| Processing and fulfilling orders | Contract performance |
| Payment processing | Contract performance |
| Delivery of products | Contract performance |
| Creating and managing your account | Contract performance |
| Customer service and support | Legitimate interest |
| Sending transactional communications | Contract performance |
| Marketing communications (with consent) | Consent |
| Improving our website and services | Legitimate interest |
| Fraud prevention and security | Legitimate interest / Legal obligation |
| Legal compliance (tax, consumer protection) | Legal obligation |
6. How We Use Your Information
Your personal information is used to:
- Process and deliver your orders
- Process payments through secure payment gateways
- Communicate order status and delivery updates
- Respond to your inquiries and provide customer support
- Send promotional materials (only with your explicit consent)
- Personalize your shopping experience
- Analyze website traffic and improve our services
- Prevent fraud and ensure website security
- Comply with legal obligations
7. Third-Party Sharing
We may share your personal information with the following categories of third parties:
7.1 Service Providers
- Payment Processors: [e.g., PayFast, Peach Payments, PayGate] – to process payments securely
- Courier Services: [e.g., The Courier Guy, Aramex, DPD] – to deliver your orders
- Hosting Providers: To host our website and store data securely
- Email Service Providers: To send transactional and marketing emails
7.2 Business Partners
- Suppliers (only order fulfillment information)
- Marketing partners (only with your consent)
7.3 Legal Requirements
We may disclose personal information when required by law, court order, or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or illegal activity
- Protect the safety of our customers
We do not sell your personal information to third parties.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption: SSL/TLS encryption for all data transmission
- Secure Payment Processing: PCI-DSS compliant payment gateways
- Access Controls: Restricted access to personal information on a need-to-know basis
- Regular Security Audits: Periodic review of security measures
- Employee Training: Staff training on data protection
- Secure Storage: Data stored on secure servers with firewall protection
Despite our efforts, no method of transmission over the internet is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
9. Your Rights Under POPIA
As a data subject, you have the following rights:
9.1 Right to Access (Section 23)
You may request confirmation of whether we hold your personal information and request access to that information.
9.2 Right to Correction (Section 24)
You may request correction or deletion of your personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully.
9.3 Right to Deletion (Section 24)
You may request deletion of your personal information, subject to legal retention requirements.
9.4 Right to Object (Section 11(3))
You may object to the processing of your personal information on reasonable grounds, unless legislation provides for such processing.
9.5 Right to Object to Direct Marketing (Section 69)
You may object to receiving direct marketing communications at any time.
9.6 Right to Lodge a Complaint
You may lodge a complaint with the Information Regulator (see Section 15).
How to Exercise Your Rights
To exercise any of these rights, please contact our Information Officer:
- Email: [email protected]
- Write to: [email protected]
We will respond to your request within a reasonable time, not exceeding 30 days. We may request proof of identity before processing your request.
10. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:
| Category | Retention Period |
|---|---|
| Account information | Duration of account + 5 years |
| Transaction records | 5 years (as per tax legislation) |
| Marketing consent records | Duration of consent + 1 year |
| Communication records | 3 years |
| Website usage data | 2 years |
After the retention period, personal information will be securely deleted or anonymized.
11. Cookies Policy
11.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website.
11.2 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for website functionality (shopping cart, login) | Session |
| Performance | Analytics and performance monitoring | Up to 2 years |
| Functional | Remember your preferences | Up to 1 year |
| Marketing | Targeted advertising (with consent) | Up to 1 year |
11.3 Managing Cookies
You can manage cookies through your browser settings. Disabling essential cookies may affect website functionality.
11.4 Third-Party Cookies
We may use cookies from:
- Google Analytics (website analytics)
- Facebook Pixel (advertising, with consent)
- Payment providers (transaction security)
12. Direct Marketing
12.1 Consent
We will only send you direct marketing communications (promotional emails, SMS, newsletters) with your explicit prior consent.
12.2 Opting Out
You may opt out of direct marketing at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting our Information Officer
- Updating your account preferences
12.3 Transactional Communications
Even if you opt out of marketing, we may still send transactional communications (order confirmations, delivery updates) as these are necessary for contract performance.
13. Cross-Border Data Transfers
Your personal information may be transferred to and processed in countries outside South Africa for:
- Cloud storage and hosting services
- Payment processing
- Customer support systems
We ensure that any cross-border transfers comply with POPIA Section 72, meaning the recipient country has adequate data protection laws, or we have appropriate safeguards in place (such as binding agreements with third parties).
14. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
15. Complaints to the Information Regulator
If you are not satisfied with our response to your complaint or believe we have processed your personal information unlawfully, you may lodge a complaint with the Information Regulator:
Information Regulator (South Africa)
- Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
- Postal Address: P.O Box 31533, Braamfontein, Johannesburg, 2017
- Email: [email protected]
- Complaints Email: [email protected]
- Website: https://inforegulator.org.za
- Tel: 010 023 5200
16. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
For significant changes, we will notify you via email or a prominent notice on our website.
17. Contact Us
For any questions about this Privacy Policy or how we handle your personal information:
Omnitronix Pty Ltd
Address: 60 6th Street, Linden, Randburg, Johannesburg, South Africa
Email: [email protected]
Phone: 011 568 9948
Website: https://omnitronix.cc
This Privacy Policy was drafted to comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).